Friday, April 14, 2017

EMPATHY5: COURAGE






AN EXAMPLE OF CONTEXTUAL LEARNING DESIGN
The HR department of PQ Inc. had organised a session on Workplace Harassment and all the employees had gathered in the hall to attend the session. Once everyone was seated, Kumar, the H.R. Manager walked on to the stage with an elderly lady, draped in a gray coloured cotton sari and introduced her as Dr. Chaturdashi, a veteran psychotherapist, who would conduct today’s session.
Dr. Chaturdashi greeted the gathering and asked them to relax and watch a film she was going to show them. She switched on the projector and the lights in the hall dimmed while the screen on the stage came to life.  Pornographic scenes flashed on the screen making quite a few women in the audience jump up from their seat. Dr. Chaturdashi paused the screening of the film and addressed the rather disturbed gathering, “Please remain calm. This is not a pornographic film, but a narrative of an employee like you. The session is based on the narrative.” Once the gathering had settled down, she resumed the film show.



In the film, pornographic scene zooms out to show a young woman at her workstation watching the pornographic scene streamed on her screen through Facebook Messenger. The scene changes and the audience see the woman walking into the office. On her way inside the building she meets a young man, who is a sales staff of the organisation, on his way out of the office. They greet each other and he informs the woman that he is way to make field visits and sales calls. The woman walks to her workstation and places her bag at her work desk. When she switches on the computer, an intranet message flashes on the screen that It’s free internet access time and staff can login to their Facebook account too. Since, she has reached the office an hour earlier than the scheduled work hours. She logs in to her Facebook account. Immediately a Facebook Messenger Chatbox pops up and a lady, who has befriended this woman as a staff of Facebook, congratulates the woman and informs her that she has won a lottery of seventy five thousand dollars. She continues chatting with the woman on how she can claim her cash prize. At that moment yet another Messenger Chat Box pops up with a greeting from a man residing in UK. He suddenly starts sending obscene messages to the woman. The woman tries to chat with both the lady and the man. The Lady posing to be the Facebook employee asked her to deposit three thousand and five hundred dollars in the account number she had messaged her and asked her for the identification documents. The woman messaged her reply that she could not pay the amount and did not want the prize money. Meanwhile, the man had messaged few obscene photographs and streamed a pornographic video of a woman who looked and was dressed quite like her colleague she had met on her way into the office. She tried to message in defense of the integrity of the people of her nationality. She was so engrossed in doing so that she forced herself to ignore the obscene messages and pictures the man continuously messaged her. Suddenly the computer hanged and the woman heaved a sigh of relief and restarted the computer. After this incidence, many of her colleagues began making obscene gestures to her and whenever she would log in to any of the social networking sites like Facebook and WhatsApp. She was not spared even on the social networking site like LinkedIn. She often would receive unsolicited messages asking her for a date or sexual favours.  The screen blanked out and a text message flashed on it informing the viewers that after a few weeks the woman was diagnosed to be suffering from depression and she resigned from her employment.
 


Dr. Chaturdashi switched of the projector and discussed the narrative with the audience and encouraged them to share their experience too. Then she announced another round of film show and switched on the projector. Now most of the audience saw themselves on the screen. Most of them were screened reading the email from the HR Department they had received through LMS announcing today’s session on Workplace Harassment and fidget with an obscure link at the end of the email. Many closed the email as soon as they had finished reading it, while most of the male employees fidgeted with the link that opened a pornographic site. They spent a long time at the site and then closed it to resume work. Dr. Chaturdashi switched off the projector and resumed the discussion. She smiled and informed the audience that the objective of the second film was not to spy on the employees of PQ Inc. or to embarrass them. The objective was to study the work pattern and how many would be curious to access an unknown link and view the site linked to it. She asked the audience to share their views and comments on the film to facilitate the discussion. One of the men commented that most of the people enjoy doing on the sly such activities that are a taboo. He thought that most of the people get into such habit from their childhood days, when they stole pickle and mangoes or pinched tidbits from the refrigerator that their parents had asked them to stay away from.
Dr. Chaturdashi replied, we are always curious about the objects, activities and information that we are deliberately kept away from. We then get into habit of it. We also learn to use this as peoples’ weakness and use it to manipulate them. While doing so, we forget that if we exploit anyone, we too are invariably being exploited.
Behaviours like voyeurism, making derogatory remarks or comments, playing derogatory practical jokes, black humour, making false accusation, any vengeful act are signs of a negative mind that only hurts the owner of such a mind, but also the people he or she interacts with, especially those who differ from him on beliefs. This causes a lot of stress and friction at the workplace. That is why, the Handbook on Corporate Ethics and Workplace Harassment was enclosed with the session announcement email.
Dr. Chaturdashi then divided the audience into activity groups and asked them to make a list of reasons that prevent them from reporting any workplace harassment to the HR of the organisation or feel defeated in tackling with issues like workplace harassment.  This results in both physical and mental stress and it takes its toll on our health. Through the subsequent discussion she tried to explain why we should be courageous enough to manage workplace harassment; when necessary, report any such abuse for the good of not only ourselves but also of the abuser.
Doctor Chaturdashi then shared the following information at with the audience grouped into activity groups and facilitated further discussion on Mental and Sexual Harassment of Women and Men at the workplace and how they should tackle and when necessary, report such abuse. She also made it quite clear to the audience that no one should misuse the legal protection by filing a false report to harass any female or male colleague.
   Workplace Harassment and What Action Can Be Taken:
Right to Dignity/Respect at Workplace
Lawyers Forum for Free Legal Advice
Sexual Harassment of Men
Prevention of Sexual Harassment of Women at the Workplace in India (Department of Women and Child Welfare, Government of India)
wcd.nic.in/act/handbook-sexual-harassment-women-workplace
Post the discussion on the information she had shared with the audience, Dr. Chaturdashi, to finally debrief the participants on the objective of the session asked the audience, how they could avoid sexual harassment at their workplace.
One of the men replied that the best way to avoid sexual harassment is to have very clear and honest communication with the colleagues and always have the organisation’s Employee Handbook on corporate Ethics and Workplace Harassment Prevention and Reporting Guidelines and use them to both avoid and prevent harassment.
Dr. Chaturdashi finally asked the audience what was most important thing one can really do to not fall into the trap of such harassment. Then one of the women from the audience replied that we should not appear timid, helpless and gullible that anyone with negative intentions can take advantage of us. We have to make ourselves both physically and mentally strong. Dr. Chaturdashi applauded the answer by clapping her hands and the she distributed a programme sheet in the audience that announced subsequent training sessions on Self Development and Methods to Avoid and Manage Sexual Harassment at the workplace.



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